Virtual Meeting Guide


Bookmark this section for information on everything you need to access meeting content.


  • Accessing the Meeting

    When does WBC Connect 2020 start?


    Programming starts September 14th. Available content includes:

    • 3 Main Stage Sessions
    • 3 Special Sessions
    • 8 Sponsor Sessions
    • 15 Technical Sessions
    • 14 Workshops
    • 6 Fireside Chats
    • Interactive Exhibitor Content
    • Networking Sessions
    • Much more!

    Premium Tier registrants will have access to on-demand content until November 8th, 2020. Boundless Tier registrants will have access to on-demand content until September 14th, 2021.

    If you determine that you want access to more content at any time, simply modify your registration to upgrade to a Premium or Boundless tier.

    If you experience any issues with modifying your registration, please contact us at the WBC Virtual Help Desk. If you have not yet registered for the meeting, it’s not too late. Register here!



    How do I access all of the online meeting content so I can successfully participate in this new virtual meeting format?


    The first step is to see the Orientation email that most registrants were sent on Monday, September 14th to confirm your registration tier (those registered on or after September 14th will receive an email shortly after registering). This email contains important information for a successful meeting experience.


    Basic tier registrants:

    In your orientation email, you were given a link to the WBC LIVE meeting site based on how you registered (i.e. if you registered through ASBC or Master Brewers). It's very important that all Basic tier registrants access the content through the organization you registered through. This information (and access links) were provided to you in the orientation email referenced above. 

    Once on the WBC LIVE meeting site, click the Basic Tier tab to access all of the available content under your registration tier.

    If you determine that you want access to more content at any time, simply modify your registration to upgrade to a Premium or Boundless tier. If you upgrade your registration, you will have access to the WBC Connect web and mobile apps. If you experience any issues with modifying your registration, please contact us at the WBC Virtual Help Desk​.


    Premium and Boundless registrants:

    ALL of the LIVE congress content can be accessed through our WBC Connect web app. BOOKMARK the app so that you can find it every time you need to! You will be asked to log in using your email address and registration number (found in your orientation email). Take a moment now to familiarize yourself with the app. Start to build your schedule, view the ePosters, browse the list of attendees, exhibitors, and sponsors, and MUCH MORE! 

    Miss a LIVE session? View the content on-demand If you don’t see an option for “WBC Connect 2020” under “Events,” use the three-lined menu icon (sometimes referred to as a “hamburger icon”) located in the upper right hand of your screen and select “Sync App Data”. Once syncing has been completed, look for “WBC Connect 2020” once again under “Events.” 

    If you have any trouble downloading the APS mobile app or accessing and/or navigating inside the WBC Connect 2020 event section, contact us via the Virtual Help Desk and we will help troubleshoot your issues.

  • ​Accessing Sessions and Meeting Content

    ​How do I view this year’s ePosters?


    ePosters are available to Premium and Boundless registrants only. All WBC Connect 2020 ePosters are viewable electronically through our new ePoster tool and you'll find a link to connect to ePosters directly in the web or mobile apps. Create an account and participate in discussion threads about individual posters and correspond with presenting authors.

    If you are not a Premium or Boundless registrant and would like to view the ePosters, Upgrade your Registration.



    How do I ask a Poster Presenter a question or begin a discussion?


    Each ePoster has its own unique discussion thread. Viewers of each ePoster can view and contribute to the discussion thread by tapping on the chat icon when viewing the ePoster. You will be asked to sign in if you are not already signed in. If you do not have an account then you can sign in using one of the social media routes or by creating a new Learning Toolbox account.

    Please note that this discussion thread is public and viewable by anyone who looks at the ePoster. The presenter can choose to turn off the discussion thread if they do not wish to allow discussion around the ePoster. This is done in the editor function. Please contact the Virtual Help Desk if you need assistance with this at any time.


    How do I attend this year’s live and pre-recorded WBC sessions during their scheduled times?


    Basic tier registrants:

    Go to the WBC LIVE meeting site​. In your orientation email, you were given a link to the WBC LIVE meeting site based on how you registered (i.e. if you registered through ASBC or Master Brewers). It's very important that all Basic tier registrants access the content through the organization you registered through. This information (and access links) were provided to you in the orientation email all registrants received on September 14th (if you registered after September 14th, your orientation email came shortly after you registered). 

    As a reminder, Basic tier registrants will need to access all content through the WBC LIVE meeting site as this tier does not have access to the WBC mobile or browser-based apps.

    If you determine that you want access to more content at any time, simply modify your registration​ to upgrade to a Premium or Boundless tier. If you experience any issues with modifying your registration, please contact us at the WBC Virtual Help Desk


    Premium and Boundless registrants:

    Premium and Boundless registrants can use the program guide in the WBC Connect web or mobile app or browser-based apps to find the “Our Program” section. At the time of the session, click on the link next to “Access Session” to join the live Zoom event.


    How do I access on-demand content and sessions recordings? 


    Premium and Boundless tiers can access all of this year’s programming on demand, except for networking sessions, which will not be recorded.

    Recordings of each scheduled session will be posted within 4 hours of the completed session for on-demand viewing. On-demand content is housed in the LIVE meeting site that was linked in your orientation email.

    Premium tier registrants will have access to on-demand content until November 8, 2020. Boundless tier registrants will have access to content until September 14, 2021.

    If your needs for on-demand content change at any time, you can modify your registration​ to upgrade to a Premium or Boundless tier until November 8, 2020. If you experience any issues with modifying your registration, please contact us at the WBC Virtual Help Desk.


    Will any of the sessions have closed captioning?


    At this time, no close captioning is planned for any of the live or on-demand recordings. 


    Some people are using customized WBC Connect 2020 virtual backgrounds. How do I get these?


    You can find items like our special WBC virtual backgrounds (with instructions on how to upload these to Zoom), printable WBC “Do Not Disturb” signs, and tips for a successful virtual experience in our Attendee Resources​ section.


  • Registration Help

    I decided I want to upgrade my registration to Premium or Boundless to get access to all live, pre-recorded, and on-demand content? How do I modify my regis​​tration?


    If you determine that you want access to more content at any​ time, simply modify your registration​ to upgrade to a Premium or Boundless tier. Modify your registration through these simple steps:

    1. Go to this page​.
    2. Click on the button of the association you registered under (either ASBC or Master Brewers).  
    3. Enter the email address you used to register for WBC Connect 2020 and click "Lookup." 
    4. On the next screen, verify your contact information and click "OK." 
    5. Click "Edit Registration." 
    6. Scroll down to the Ticketed Items section and add the upgrade ticket that corresponds to the tier you wish to upgrade to. 
    7. Click "Continue" to preview your changes and enter your payment information. 
    8. Click "Submit Registration" to finish. 

    If you experience any issues with modifying your registration, please contact us at the WBC Virtual Help Desk


    Upgrades requested during posted Virtual Help Desk hours may take up to one hour to be fully processed. Upgrades made outside of this time range will be processed once the Virtual Help Desk opens on the next business day. You will receive an email when your upgrade has been processed. ​​


  • ​General Help During the Meeting

    WBC Connect 2020 will have a Virtual H​elp Desk available to attendees. The Virtual Help Desk can be reached via email at wbc@scisoc.org ​or by phone at +1 (651) 994-3846. 


    Our Virtual Help Desk is open:

    • Monday, September 14th – Thursday, September 17th, from 9:00 AM – 3:00 PM CDT (GMT – 05:00)
    • Friday, September 18th, from 11:00 AM – 7:00 PM CDT (GMT – 05:00)
    • Saturday, September 19th, from 8:00 AM – 3:00 PM CDT (GMT – 05:00)
    • Tuesday, September 22nd, from 8:30 AM – 2:30 PM CDT (GMT – 05:00)
    • Thursday, September 24th, from 10:00 AM – 6:00 PM CDT (GMT – 05:00)
    • Tuesday, September 29th, from 8:30 AM – 2:30 PM CDT (GMT – 05:00)
    • Thursday, October 1st, from 10:00 AM – 5:00 PM CDT (GMT – 05:00)
    • Tuesday, October 6th, from 8:30 AM – 2:30 PM CDT (GMT – 05:00)
    • Tuesday, October 8th, from 9:30 AM – 5:00 PM CDT (GMT – 05:00)


    The Virtual Help Desk will be able to provide assistance with the following items:

    • General Meeting questions
    • Registration questions/troubleshooting
    • Technical questions/troubleshooting (Zoom platform, mobile app, WBC browser-based app)
    • ePoster questions/troubleshooting
    • Speaker/Presenter questions
    • Certificate of Attendance requests 

    Not sure what category your question falls into? Reach out to the Virtual Help Desk anyways and we’ll put your question in front of the right person. ​​


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